GradeLab

Support

Last updated 9 September 2026

GradeLab is built and maintained by one person. Write to me directly — every message reaches me, and I read all of them.

Email is the best way to reach me. I usually reply within two to three days. If something is broken and stopping you from finishing your work, say so in the subject line and I will look at it first.

Reporting a bug

The more of this you can include, the faster it gets fixed:

• Your device and iOS version — for example, iPhone 15 Pro, iOS 18.2
• What you were doing when it happened, step by step
• The clip or photo involved: its resolution, frame rate, and format (Source Information in the app shows all three)
• What you expected, and what happened instead
• A screen recording or screenshot, if you can

Export problems are the most useful of all to report. If an export fails, please include the exact settings you chose — codec, size, frame rate and quality.

Feature requests

Send them. I keep a list and rank it by how often something is asked for, and requests from real users shape what I build next. I will not promise dates for anything I am not certain I can deliver.

Restoring a purchase

If you have paid for GradeLab Pro and it is not active — on a new device, after reinstalling, or after a reset — open the Pro screen and tap Restore Purchases. Make sure you are signed in with the same Apple Account you bought it with, since purchases are tied to that account rather than to the device.

If it still does not restore, email me with the Apple Account email you purchased under and roughly when you bought it.

Refunds

All payments are handled by Apple, and only Apple can issue a refund. Request one at reportaproblem.apple.com. I have no access to your payment details and cannot process refunds myself, but tell me what went wrong and I will try to fix the underlying problem.

Managing a subscription

Open the Settings app, tap your name, then Subscriptions. You can switch plans or cancel there at any time. Cancelling stops the next renewal; you keep Pro until the end of the period you have already paid for. A Lifetime purchase is one-time and never renews, so there is nothing to cancel.

A note on what the app can do

Some features depend on your device's hardware — HDR and Apple Log workflows, ProRes export, and high-resolution or high-frame-rate encoding among them. Where a device cannot perform an operation, GradeLab says so up front rather than producing a broken file. If you think something should work on your device and it does not, that is worth reporting.