We typically respond within 24 hours on business days. For urgent issues, WhatsApp is the fastest way to reach us.
FAQ
Frequently Asked Questions
No. SnapFrame works 100% offline. You don't need Wi-Fi or mobile data to use any feature of the app. Everything happens on your device.
All exported images are saved directly to your device's photo library. You can find them in your Photos app after exporting.
Go to Settings → Storage → Clear Export History. This removes all saved thumbnails and records from the app. This action cannot be undone.
No. SnapFrame collects absolutely no data. No analytics, no tracking, no crash reports. Your photos never leave your device. See our Privacy Policy for full details.
Try going to Settings → Restore Purchases inside the app. If that doesn't work, make sure you're signed in with the same Apple ID used for the purchase, then contact us at ak375456@gmail.com with your purchase receipt.
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find SnapFrame, and select "Request a Refund". Apple typically processes refunds within 48 hours.
First try force-closing the app and reopening it. If the issue persists, try reinstalling the app — your purchase is tied to your Apple ID and will restore automatically. If it still crashes, email us at ak375456@gmail.com with your device model and iOS version.
Yes. Images you create with SnapFrame are entirely yours. You can use them for personal or commercial purposes including social media, marketing, and more.
Contact Us
How to Report an Issue
Describe the problem
Note what you were doing when the issue occurred and what you expected to happen.
Include your device info
Your iPhone model (e.g. iPhone 14) and iOS version (Settings → General → About).
Add a screenshot if possible
A screenshot of the issue helps us resolve it much faster.
Email us
Send everything to ak375456@gmail.com and we'll get back to you within 24 hours.
📱 Current App Version
SnapFrame v1.0.0 — Available on iOS. If you're experiencing issues, make sure you have the latest version installed from the App Store.